Privacy Policy 96won
Your personal information is a trust we take seriously. This document explains in detail how 96won collects, processes, stores and protects the data of Malaysian players.
Our Commitment
Six Pillars of Data Protection
96won is committed to protecting every player's privacy through strong and transparent data security practices.
Personal Data Protection
We only collect information needed to manage your account and ensure a smooth playing experience. All data is stored according to international security standards.
Information Confidentiality
Your personal information will not be shared, sold or disclosed to third parties without your consent, unless required by law or a regulatory body.
High-Level Encryption
All communication between your browser and the 96won server is protected through SSL encryption technology, ensuring data cannot be intercepted by unauthorised parties.
Player Account Control
You have the right to access, update or request deletion of your personal information at any time. Contact our support team for any data-related requests.
Cookie Management
96won uses cookies to improve your browsing experience and analyse website usage patterns. You can manage your cookie settings through your browser at any time.
Legal Compliance
This policy is prepared in line with the international licensing held by 96won and complies with globally recognised data protection requirements to safeguard the interests of players.
1. Introduction
96won ("we", "our platform") is an online betting platform operating under international licensing. We understand that every player's privacy is important, and we are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains in detail the types of information we collect when you use the 96won website, the purposes for which it is used, how we protect it, and your rights in relation to that data. By registering and using the 96won platform, you agree to the terms set out in this policy.
2. Information We Collect
In managing your account and providing services to you, 96won collects several categories of information. We only collect data that is necessary and do not request information beyond what is needed to operate the platform.
2.1 Account Registration Information
When you register a new account at 96won, we will ask for the following information:
- Full name as shown on your identity card (MyKad)
- Identity card number or passport number
- Date of birth (for age verification purposes)
- An active email address
- Mobile phone number
- Account password (stored in encrypted form)
- Current residential address
2.2 Financial Information
To process deposit and withdrawal transactions, we collect information related to the payment methods you use, including e-wallet details such as Touch 'n Go eWallet, DuitNow account number, online banking information via FPX, and crypto wallet addresses for transactions in USDT, BTC or ETH. We do not store any credit or debit card numbers directly on our servers.
2.3 Game Activity Information
Our platform automatically records your game activity for security, dispute resolution and service improvement purposes:
- Betting and transaction history
- Game preferences and win or loss records
- Game session duration
- Betting limit settings you have selected
2.4 Technical Information
Technical information is collected automatically when you use the 96won website:
- Device IP address
- Web browser type and version
- Device operating system
- Pages visited and time spent on each
- Referral source (the website that brought you to 96won)
- Session cookie data and preference settings
3. How We Use Your Data
The information we collect is used for the following purposes:
3.1 Account Operations
- Creating and managing your player account
- Verifying identity to prevent fraud and money laundering
- Processing deposit and withdrawal transactions securely
- Delivering bonuses, cashback and promotional offers you are eligible for
3.2 Legal Compliance and Security
- Complying with international licensing requirements and anti-money laundering (AML) regulations
- Conducting Know Your Customer (KYC) checks
- Detecting and preventing fraudulent activity or platform abuse
- Resolving any disputes arising from transactions or gameplay
3.3 Service Improvement
- Analysing usage patterns to improve website design
- Developing new features based on player needs
- Evaluating the technical performance of the platform
3.4 Communications
We use your email address and mobile phone number to deliver important account-related information, confirm transactions, and (with your consent) share the latest promotional information. You can opt out of promotional communications at any time by contacting our support team.
4. Sharing Information with Third Parties
96won does not sell, rent or trade your personal information to any third party for marketing purposes. However, in certain situations, we may need to share your data with the following parties:
4.1 Payment Service Providers
Financial transaction information is shared with the payment processors we use to enable deposits and withdrawals to be processed. These providers are subject to strict confidentiality agreements and are only given access to the data needed to carry out their tasks.
4.2 Game Providers
Game software providers may receive technical data related to game sessions to ensure games function correctly and fairly. The information shared is limited and does not include full financial details.
4.3 Regulatory Bodies and Authorities
We may be required to disclose your information to the relevant authorities when required by law, court order, or licensing obligations. In such cases, we will comply with valid legal requirements while protecting the interests of our players to the extent permitted.
5. Data Security
We implement multiple layers of technical and procedural protection to keep your personal information secure:
- 256-bit SSL (Secure Socket Layer) encryption technology protects all data transmitted between your device and the 96won server
- Passwords are stored in hashed format using strong cryptographic algorithms — we cannot read your password in its original form
- An intrusion detection system that continuously monitors for suspicious activity
- Strict internal access controls ensure that only authorised staff can access player data
- Regular security audits by independent parties to identify and address vulnerabilities
- Secure data backup and disaster recovery plan
While we take all reasonable precautions, please be aware that no digital security system can guarantee absolute protection at all times. We encourage you to also play your part in keeping your account secure by using a strong, unique password and not sharing your login details with anyone.
6. Cookies and Tracking Technologies
The 96won website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Session Cookies: Required to keep you logged in during an active session. These cookies are deleted when you close your browser.
- Preference Cookies: Save your chosen settings such as language and display theme.
- Analytics Cookies: Help us understand how players use the website so we can make improvements.
- Security Cookies: Used to detect fraudulent activity and protect your account.
6.2 Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including your ability to stay logged in to your account.
7. Your Rights Regarding Personal Data
As a 96won player, you have the following rights in relation to your personal information:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to correct any information that is inaccurate or incomplete.
- Right to Erasure: In certain circumstances, you may ask us to delete your personal information, subject to legal record-keeping requirements.
- Right to Restriction of Processing: You may ask us to limit how we use your data in certain situations.
- Right to Object: You may object to the processing of your data for direct marketing purposes.
- Right to Data Portability: You may request that your data be provided in a machine-readable format.
To exercise any of the above rights, please contact the 96won support team via live chat or our support email. We will endeavour to process your request within a reasonable timeframe.
8. Data Storage and Transfer
Your personal information is stored on secure, protected servers. To meet international licensing requirements, data may be stored or processed in locations different from where you are based. In all cases, we ensure equivalent data protection standards apply regardless of storage location.
We retain player data for as long as necessary to fulfil the purposes set out in this policy, and to comply with applicable legal and licensing requirements. Financial records are typically retained for the period stipulated by the relevant regulatory body.
9. Underage Users
The 96won platform is intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21. As a precaution, we carry out age verification checks during the registration process.
10. Changes to This Privacy Policy
96won reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to players via their registered email or a prominent notice on our website.
The date of the most recent update is shown at the top of this document. Your continued use of the 96won platform after any changes to this policy will be considered your acceptance of the updated terms. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to get in touch with our team. We offer 24/7 support in Malay and English through the following channels:
- Live chat on the 96won website (available at all times, 24 hours a day, 7 days a week)
- Support email: [email protected]
Our team will make every effort to respond to each privacy-related enquiry with full attention and within a reasonable timeframe.
Ready to Get Started at 96won?
Your privacy is protected and our platform is secure. Register an account today and enjoy a 100% welcome bonus of up to RM1,000 with millions of game options.
FAQ
Privacy Questions
Answers to frequently asked questions about data protection and 96won account privacy.